What Information We Collect?

What Information We Collect

In order to fulfil services and deliver products to you, the below describes the information that we collect:

• Personal Account — sign-up data such as your email, user name, phone number. If you decide to make a purchase, we collect your recipient address (e.g. street address, city, state, country, zip code) and recipient contact info (e.g. name, phone number) for delivery. We save your purchase history (items and quantities purchased, date purchased, order amount).
• Customer Support History — If you reach out to our customer support for questions, return/refund we retain the communication history in order to better serve you and other customers.
• Logistic Data — We collect shipping information (e.g. delivery progress, delivered address) from our logistic partners to complete order delivery.

How We Use Your Information

• Maintain account — Personal account info you provided (e.g. account email, user name, phone number, etc) are used to maintain your account and to provide a personalized user experience.
• Provide Service and Deliver orders — We use the personal information you actively provided (such as your delivery address, recipient name, contact phone) to ship your purchase, process payment, and communicate with you for customer service purposes.

Why We Share Your Information

We care deeply about your privacy but we share necessary information about you with the following third parties in order to fulfil services/orders: shipping providers (we provide info such as shipping recipient name, address, contact phone number), payment processors (payment info you provide for purchase is collected and processed by payment processors). These third parties provide the same or equal protection of user data as stated in this app’s privacy policy and as required by law.

Data Retention

We retain information for the purposes for which we collected it, as well as for the purpose of satisfying U.S. accounting and legal requirements. User-provided data are stored in the infrastructure of Amazon web services.

Data Deletion

At any time, you have the right to change your personal account information such as your email, phone or address. You may opt to delete your account.

Changes to the Privacy Policy

We may change our privacy policy at any time. We will notify you by changing the “Last Updated Date” on the Privacy Policy and other ways as legally required. Changes to the privacy policy are immediately effective once posted in this Privacy Policy section.

Contact Us

At any time, if you have questions or concerns, please contact us at support@jumbomelon.com.